Skip to content
Uplio
Get started
All articles
uplioproducthelp desk

What is Uplio? A simple help desk for small teams

Uplio is a simple customer support ticketing tool by Blabigo: a hosted form, a kanban board, email updates and a REST API. Here's what it does and who it's for.

Uplio team·Published ·2 min read

Uplio is a customer support ticketing tool (a help desk) for small teams. It collects support requests through a hosted form or an API, puts them on a kanban board, and keeps customers updated by email. It’s built by Blabigo.

The problem Uplio solves

Small teams usually start support in a shared inbox. It works until it doesn’t: requests get lost, two people answer the same email, and nobody can tell how many issues are open. The obvious next step, a big help desk, often brings more configuration than a small team needs.

Uplio sits in between: more structure than an inbox, far less setup than an enterprise suite.

How Uplio works

  1. Create a workspace. One per product or client. Give it your name, logo and colors.
  2. Share your form. Every workspace has a public submission page. Customers don’t need an account.
  3. Triage on the board. New requests appear as cards in the Open column. Set a priority, drag them to In progress, Waiting for feedback or Closed.
  4. Answer in the thread. Reply inside the ticket. Customers get an email confirmation and can follow up on their own ticket page.
  5. Connect your product. Use the REST API to create tickets automatically, for example from an in-app “Report a problem” button.

Who Uplio is for

  • Startups and small businesses handling support alongside other work
  • Product teams who already plan work on kanban boards
  • Agencies and freelancers supporting several clients, one workspace each
  • Developers who want to open tickets from their own code

What Uplio isn’t

Uplio deliberately doesn’t include live chat, phone support, a knowledge base or AI chatbots. If you need those, tools like Zendesk, Freshdesk or Intercom are a better fit. We compare them honestly in our alternatives section.

Who’s behind Uplio

Uplio is a product of Blabigo, the team behind the Blabigo LinkedIn content and analytics platform. Blabigo builds focused software for creators and small businesses. Read more about us.

Get started

You can create a workspace in under a minute and share your support form right away. See all features or create your workspace.

Try Uplio with your team

Create a workspace in under a minute and share your support form today.

Get started